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Customer Care

At Shoelight, we take great pride in providing exceptional customer care and ensuring our customers have a seamless experience with our shoe cleaning and customization services. Our customer care policy outlines our commitment to delivering the highest level of service and satisfaction to all our valued clients.

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  1. Service Excellence: We strive for excellence in every interaction with our customers. Our team is dedicated to delivering top-notch shoe cleaning and customization services that meet and exceed customer expectations.

  2. Clear Communication: We believe in open and transparent communication. We will provide clear and accurate information about our services, pricing, turnaround times, and any other relevant details to ensure our customers are well-informed.

  3. Personalized Approach: Every customer is unique, and we recognize that. We will tailor our services to meet individual preferences and requirements, providing personalized solutions that cater to our customers' specific needs.

  4. Timely Responses: We value our customers' time, and as such, we are committed to responding promptly to all inquiries, feedback, and concerns. Our aim is to address customer queries within 24 hours during business days.

  5. Customer Feedback: Feedback is crucial to our continuous improvement. We welcome and encourage our customers to share their thoughts, suggestions, and experiences. We will carefully consider all feedback and use it to enhance our services.

  6. Privacy and Security: We take the privacy and security of our customers' information seriously. All customer data will be treated with utmost confidentiality and used only for the purpose of providing our services.

  7. Quality Guarantee: Shoelight is committed to delivering top-quality shoe cleaning and customization services. If a customer is dissatisfied with the service they received, we will work diligently to resolve the issue and provide a satisfactory solution.

  8. Refund and Return Policy: In the unlikely event that a customer is not satisfied with our service, we offer a refund or rework option based on the specific circumstances. Our return policy ensures fair treatment for all customers.

  9. Professionalism: Our team members will conduct themselves with the highest level of professionalism and courtesy. We will treat our customers with respect, empathy, and understanding at all times.

  10. Continuous Improvement: We are dedicated to continuous improvement in all aspects of our operations. Customer feedback, market trends, and technological advancements will guide us in enhancing our services and customer care.

  11. Accessibility: Shoelight is committed to providing equal access to our services for all customers. We will strive to ensure our website is user-friendly and meets accessibility standards.

  12. Community Engagement: As part of our commitment to social responsibility, we actively engage with our community and support initiatives that align with our values.

Privacy & Safety

1. Collection of Personal Information: We may collect personal information from you when you use our services, make purchases, communicate with us, or visit our website. This information may include but is not limited to your name, contact details, payment information, and shoe preferences. We collect this information to improve our services and provide a personalized experience.

2. Use of Personal Information: We use the collected personal information for the following purposes:

  • Fulfilling and delivering orders

  • Responding to inquiries and customer support requests

  • Customizing our services to your preferences

  • Sending promotional offers and newsletters (with your consent)

  • Conducting internal analysis and research to improve our services

3. Disclosure of Personal Information: We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and shipping companies. We ensure that these providers follow stringent data protection standards.

4. Website and Cookies: Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can modify your browser settings to disable cookies, but this might affect certain functionalities of the website.

5. Children's Privacy: Though our services are intended for individuals under the age of 13. We do not  collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.

6. Safety Measures: We take safety seriously and adhere to the highest standards to ensure your well-being. This includes:

  • Following proper cleaning protocols to maintain the cleanliness of your shoes

  • Using safe cleaning products

  • Regular maintenance and inspection of equipment to prevent accidents

  • Providing a safe and hygienic environment for both customers and staff

7. Changes to Privacy and Safety Policy: We may update this policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website, and the date of the latest revision will be indicated.

8. Contact Us: If you have any questions, concerns, or requests regarding your privacy, safety, or this policy, please contact us at: Email: Shoelightcleanings@gmail.com Phone: 573-854-2709

By using Shoelight Shoe Cleaning's services, you agree to the terms outlined in this Privacy and Safety Policy. Your trust and security are important to us, and we strive to provide a transparent and safe experience for all our customers.

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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